Division: Finance & Accounts

Job Context

The position will work under the Recovery & Receivables function of Finance. The role will be responsible for monitoring customer receivables, following up outstanding payments, maintaining customer payment records, preparing recovery MIS and supporting day-to-day recovery and collection activities in accordance with company policies and approved procedures.

Job Responsibilities

• Monitor receivables against booked flats, commercial spaces, shops and parking spaces, including booking money, down payment, installments and other outstanding charges.
• Follow up current dues, overdue installments, high-value outstanding accounts and dishonored cheques for timely collection, and escalate unresolved cases to the Manager – Recovery.
• Prepare money receipts, payment adjustment/transfer vouchers, revised payment schedules, advance-payment discount calculations and delay-charge calculations as per approved procedures.
• Maintain accurate customer payment schedules, payment history, receivable balances, collection status and approved account adjustments in the designated software.
• Process approved property-related financial entries, including variation cost, VAT, AIT, registration fees, utility/service charges, transfer/name-change fees and changes in flat/space size or value.
• Prepare payment-related customer documents, including Payment Certificates, Accounts Clearance Certificates, refund documentation and financial clearance required for handover and registration.
• Support approved refund, rescheduling and deposit transfer/adjustment cases by preparing necessary documents and coordinating completion with Accounts/Finance.
• Coordinate recovery-related matters with Sales, Accounts/Finance, Customer Service, Legal, Registration, Engineering/Architecture, After Sales and other concerned functions.
• Respond to routine customer queries within assigned authority, and refer exceptions requiring approval to the Manager.

Experience Requirements

• Relevant professional experience in Recovery, Receivables, Collection, Customer Account Management, Sales Administration or Customer Service.
• Experience in a real estate/property development company will be strongly preferred.
• Experience in installment-based payment collection, customer payment schedules, recovery MIS and customer documentation will be an advantage.

Key Competencies

• Result Orientation
• Follow-up & Persistence
• Communication
• Numerical Ability
• Attention to Detail
• Planning & Organizing