Job Description:

• Deliver high-quality front-line customer service and ensure a consistently positive customer experience.
• Handle customer inquiries, service requests, and complaints professionally and in a timely manner.
• Achieve assigned business targets through quality business acquisition and relationship management.
• Ensure accurate KYC and CDD/EDD documentation in compliance with Bangladesh Bank regulations, AML/CFT guidelines, and internal policies.
• Maintain proper custody and control of customer records, forms, and security items.
• Assist in account opening, account maintenance, and other retail banking services in line with centralized procedures.
• Process loan applications, analyze credit risk, and manage the documentation for SME and Corporate clients.
• Handle Import, Export, Back-to-Back LC, EDF, LTR, and Bill Collections in compliance with Bangladesh Bank guidelines.
• Support branch management in audit, inspection, and compliance-related matters.

Additional Job Requirements:

• Experience of working in a centralized process and real time on-line banking environment is preferable
• Knowledge & expertise in Islamic Banking will be considered as an added qualification
• Excellent business communication skills with effective business acumen
• Leadership qualities in managing, coaching and mentoring people

Experience Required:

• Minimum 7 (seven) years of experience in branches of reputed Banks; 2 (two) year of experience in similar role is preferable.
• Candidates will be treated strictly on merit, experience and performance record. Only short-listed candidates will be communicated and any sort of persuasion will result in disqualification. MDB reserves the right to accept or reject any application without assigning any reason whatsoever.