Operational Leadership & Implementation

• Lead the day-to-day management of APP movement operational functions, ensuring timely and efficient delivery of services.
• Translate operational strategies and guidance into clear implementation plans and workflows.
• Supervise and support operational staff, ensuring clarity of roles, performance management, and capacity building.
• Monitor operational performance, identify gaps, and implement corrective actions in coordination with the APP Team Lead and Deputy Team Lead.

Cross-Functional Coordination

• Serve as the primary focal point for operational coordination across Programming, Government Liaison, Safety & Access, and Supply Chain teams.
• Ensure effective communication and alignment of operational activities across Ukhiya, Cox’s Bazar, and Dhaka.
• Proactively resolve day-to-day coordination challenges and escalate complex issues as needed.

Movement Operations Management

• Lead and oversee movement operations for the program, ensuring safe, timely, and efficient implementation of refugee movements.
• Directly supervise Movement Operations staff, providing day-to-day management, guidance, and performance oversight.
• Plan and coordinate movement activities, including scheduling, transport arrangements, and required permissions for land and air travel.
• Ensure adherence to safety protocols and support implementation of contingency measures.
• Identify and address operational challenges affecting movement timelines and quality.

Logistics and Supply Chain Oversight

• Oversee logistics planning and execution for trainings, events, and refugee movements.
• Ensure procurement and supply chain processes are implemented in line with IRC policies and program timelines
• Coordinate with supply chain, fleet and asset management to ensure efficient utilization and compliance.

Government Liaison Support

• In coordination with central Government Liaison teams:Support the preparation and submission of exit permits, movement documentation, and required reporting.
• Track progress and ensure timely follow-up with relevant stakeholders.
• Ensure documentation is complete, accurate, and aligned with regulatory requirements.

Reporting & Information Management

• Oversee the maintenance of operational trackers and ensure data accuracy and completeness.
• Consolidate operational updates and contribute to internal and donor reporting.
• Provide regular briefings on operational status, risks, and priorities.

Compliance & Risk Management

• Ensure full compliance with IRC policies, donor requirements, and applicable regulations.
• Monitor operational risks and support mitigation measures, including contingency planning.
• Promote adherence to safeguarding, safety and security, and ethical standards across teams.

Others

• Promote and actively participate in initiatives and efforts to build team engagement, inclusion and cohesion in IRC [team/office]
• Foster ongoing learning, honest dialogue and reflection to strengthen safeguarding and to promote IRC values and adherence to IRC policies.

• Minimum 7 years of relevant experience in operations, logistics, supply chain, or administrative management
• Experience managing operational teams and delivering services in complex, multi-site environments
• Experience in humanitarian or NGO/INGO contexts required
• Experience supporting large-scale or time-sensitive program delivery preferred
• Experience working in refugee, migration, or resettlement programming is an asset
• Prior line management experience required

• Minimum bachelor’s degree required in a relevant field