FUNDAMENTAL RESPONSIBILITIES
- Provide **IT Helpdesk support** to users (hardware, software, email, printer, network).
- Diagnose and resolve **desktop/laptop**, OS and application-related issues.
- Support and troubleshoot **LAN connectivity**, IP configuration, and network access issues.
- Install, configure, and maintain **Windows OS**, MS Office, antivirus, and business applications.
- Provide support for **routers/switches/APs**, basic configurations and connectivity troubleshooting.
- Maintain IT asset list, device handover records, and support documentation.Coordinate with vendors/ISPs for device repair, replacement, and connectivity issues.
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EDUCATION AND EXPERIENCE
- Bachelor’s degree in CSE/ECE/IT or related discipline (or equivalent practical experience) from any reputed University.
- Minimum 2 years** in IT support / Helpdesk / LAN support (corporate or industrial environment preferred).
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KNOWLEDGE, SKILLS, & ABILITIES (KSA’s):
- Strong knowledge of **Windows OS**, MS Office, printers, scanners, basic system admin tasks.
- Hands-on experience in **LAN troubleshooting**, IP addressing, DHCP, DNS basic concepts.
- Basic understanding of **network devices**: routers, switches, access points.
- Ability to troubleshoot common issues: slow PC, network down, printer issues, email/login problems.
- Strong communication and user handling skills.
- Ability to work under pressure and manage multiple issues.
- Good documentation and reporting habits.
- Responsible, and teamwork mindset.
- CompTIA A+** (or equivalent hardware & troubleshooting training)
- CCNA
- MTCNA (MikroTik Certified Network Associate)
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Location: Dhaka
Apply Procedure
Application Deadline : May 9, 2026 |
