Created in 1993, Acted is an international non-governmental organization pursuing a dual mandate of emergency response and development interventions in 40 of some of the world’s most vulnerable countries affected by conflicts, disasters, or socio-economic hardship. With a team of 7,000 national staff and 400 international staff, Acted implements 500 projects a year to support more than 20 million beneficiaries, notably in hard-to-reach areas.

Acted goes to the last mile through programs and approaches that look beyond the immediate emergency towards opportunities for longer-term livelihood reconstruction and sustainable development. Guided by the motto “Think Local, Act Global” and it’s 3Zero –Zero Exclusion, Zero Carbon, and Zero Poverty – strategy, Acted puts local territories at the center and provides tailored support to local needs. More on www.acted.org

In Bangladesh, Acted initiated its activities in 2018 to respond to the Rohingya Refugee Crisis in the following sectors: Site Management Support, NFI/LPG Distribution, Natural Resource Management, Information Management, Emergency Preparedness and Response, and Livelihood in the Kutupalong-Balukhali Expansion Site, Cox’s Bazar. 

All staff is required to abide by and observe :

• NGO Child Protection Policy
• NGO Code of conduct
• NGO Anti-terrorism & Anti-Fraud policy
• NGO Data Protection Policy
• Non-discrimination policy
• Transparency, integrity, and accountability
• Goodwill and positive attitude in the accomplishment of his/her tasks
• Cooperative attitude in interactions with NGO staff and the camp population
• Promotion of and adherence to Prevention of Sexual Exploitation, Abuse and harassement principles and guidelines
• Confidentiality

Acted has a zero-tolerance approach to sexual exploitation, abuse, and harassment (SEAH) and strives to recruit those who share our values.

• All candidates will be subject to a pre-employment check that includes satisfactory references, screening, and criminal checks in line with legal requirements.
• All candidates who have been offered a position will sign and respect Acted’s Code of Conduct and related policies as part of their work contract. All staff are expected to abide by the standards of behaviour outlined in those documents.
• Managers will have a special responsibility to foster a safe environment.
• Misconduct can lead to serious disciplinary sanctions.

DUTIES AND RESPONSIBILITIES
Implementation of the IT/COM strategy:

• IT & Asset Assistant is responsible for implementing the IT/COM strategy created by the CLM
• and IMS department in Paris HQ.
•  He/she must also be able to administer, and maintain network equipment, computers,
• printers, smartphones, and any other IT/COM assets
• IT & Asset Assistant will follow the methodical guidance of the IMS department in Paris HQ and acts as a liaison between Acted mission and Paris HQ in all technical matters.
• He/she must train the Acted staff in the secure use of online tools, networks, computers, smartphones, and productivity software. He/she enforces the security policies and standards developed by the Paris headquarters.
• He/she oversees connectivity by ensuring adequate bandwidth on each Acted mission base.
• He/she performs a perpetual evaluation of connectivity needs in all Acted representation offices and ensures cost rationalization of contracted ISP services. He/she performs periodic ISP market surveys and keeps track of services available on the ISP market.

Maintenance of IT/COM assets:

• IT & Asset Assistant must plan and supervise the maintenance of all IT (computers, printers, smartphones, network equipment, etc.) and COM (HF, VHF, sat phones) equipment both in stock and in use. Communication equipment is managed based on the decision of the Security Department.
• If an asset is experiencing hardware or software issues, the IT Assistant is responsible for troubleshooting and fixing the issue either internally or externally.
•  He/she must estimate the cost of the repairs by listing the type of spare parts needed, their quantity, unit price/total price, and any additional cost to get the asset back in working
• order.
• Based on a discussion on a national or area coordination level, IT Assistant is responsible for weekly updates of the repair schedule used for prioritization of repairs.
• IT & Asset Assistant is responsible for the preparation, tracking, and reception of all procurement dossiers related to the maintenance and repairs of assets. He/she must be able to propose reliable suppliers for each type of service.

Management of IT/COM-related purchases/stock:

• IT & Asset Assistant is responsible for the equipment entrusted to him/her and for the organization and maintenance of the content of the ICT stock.
• IT & Asset Assistant cooperates with the Inventory manager on tracking of IT/COM assets.
• In case of missing spare parts, components, or any other IT/COM assets, the IT Assistant is responsible for submitting a Purchase Order. He/she must be familiar with Acted's logistics procedures, put together procurement documentation, and support the purchaser in acquiring spare parts/IT/COM assets. The IT Assistant must assess the goods’ quality before the purchase.

Field support:

• IT & Asset Assistant must conduct regular field visits to establish a comprehensive diagnostic plan and support (if needed) the maintenance/repair of all IT/COM assets requiring intervention.
• During field visits, the IT & Asset Assistant must be able to ensure the implementation of IT/COM equipment management procedures by those responsible for them (proper use of computers, storage of assets, updating of TITANIC follow-up sheets, ...). He/she will rely on the internal control sheet and propose improvements in his/her area of expertise.
• At the end of the regular field visit, the IT & Asset Assistant will submit an in-depth mission report of his/her field activities. He/she will use the tools at his/her disposal to describe his/her conclusions in an Action Plan.

Protection Mainstreaming:

• Considering gender, protection, and GBV concerns in all aspects of activities Promoting and adhering to Prevention of Sexual Exploitation and Abuse policy and guidelines (for site residents, Acted staff, partner agencies, casual laborers)
• Ensure that principles of data confidentiality are strictly respected in information management activities and that sensitive data of beneficiaries are protected when stored or shared if strictly necessary 

The candidate must have the following educational degree

• Bachelor’s degree in information technology, Computer Science, Computer Engineering, Information Systems, or a related field.

• Master’s degree in IT, Computer Science, or a related field with 2–3 years of relevant experience.
• Diploma/ bachelor’s degree in IT, Computer Science, or a related field with 3–4 years of relevant experience.
• Basic knowledge of IT hardware, software, networking, and troubleshooting.
• Experience in IT asset and inventory management will be an advantage.
• Good knowledge of MS Office, especially Excel.
• Good analytical, problem-solving, and organizational skills.
• High level of honesty, integrity, and responsibility.
• Good written and verbal communication skills in English and Bangla.
• Good interpersonal skills and ability to work in a team and multicultural environment.
• Female candidates are encouraged to apply.

For your understanding of Acted’s recruitment process, please review our Recruitment Procedure Memo before applying. The memo is available in both languages below:
English Version & Bangla Version

You can apply directly through the application link: Application Submission Form - Acted – Fill out form and follow the instructions by replying to the [email protected] email, attaching your CV by 24 September 2026. Ensure a working phone number/email address is included in the application. Shortlisted candidates will be notified by phone. Please be aware that the application material is not returnable.

Acted does not charge money or any kind of fee at any stage of the recruitment process.