Created in 1993, Acted is an international non-governmental organization pursuing a dual mandate of emergency response and development interventions in 40 of some of the world’s most vulnerable countries affected by conflicts, disasters, or socio-economic hardship. With a team of 7,000 national staff and 400 international staff, Acted implements 500 projects a year to support more than 20 million beneficiaries, notably in hard-to-reach areas.

Acted goes to the last mile through programs and approaches that look beyond the immediate emergency towards opportunities for longer-term livelihood reconstruction and sustainable development. Guided by the motto “Think Local, Act Global” and it’s 3Zero –Zero Exclusion, Zero Carbon, and Zero Poverty – strategy, Acted puts local territories at the center and provides tailored support to local needs. More on www.acted.org

In Bangladesh, Acted initiated its activities in 2018 to respond to the Rohingya Refugee Crisis in the following sectors: Site Management Support, NFI/LPG Distribution, Natural Resource Management, Information Management, Emergency Preparedness and Response, and Livelihood in the Kutupalong-Balukhali Expansion Site, Cox’s Bazar. 

All staff is required to abide by and observe :

• NGO Child Protection Policy
• NGO Code of conduct
• NGO Anti-terrorism & Anti-Fraud policy
• NGO Data Protection Policy
• Non-discrimination policy
• Transparency, integrity, and accountability
• Goodwill and positive attitude in the accomplishment of his/her tasks
• Cooperative attitude in interactions with NGO staff and the camp population
• Promotion of and adherence to Prevention of Sexual Exploitation, Abuse and harassement principles and guidelines
• Confidentiality

Acted has a zero-tolerance approach to sexual exploitation, abuse, and harassment (SEAH) and strives to recruit those who share our values.

• All candidates will be subject to a pre-employment check that includes satisfactory references, screening, and criminal checks in line with legal requirements.
• All candidates who have been offered a position will sign and respect Acted’s Code of Conduct and related policies as part of their work contract. All staff are expected to abide by the standards of behaviour outlined in those documents.
• Managers will have a special responsibility to foster a safe environment.
• Misconduct can lead to serious disciplinary sanctions.

Administration, Legal Compliance & Liaison
Administrative Management

• Develop, implement, review, and continuously improve HR and administrative policies, procedures, SOPs, manuals, regulations, and organizational documents.
• Maintain and regularly update organizational charts, delegation of authority, internal regulations, staff directories, and administrative records.
• Ensure proper filing, confidentiality, and secure maintenance of all HR and administrative documentation in accordance with Acted policies and data protection requirements.
• Prepare and review administrative correspondence, official letters, internal memos, certificates, employment documents, and organizational communications.
• Ensure effective document management systems, both physical and electronic.

Legal Compliance

• Ensure organizational compliance with the Bangladesh Labour Act, Labour Rules, Income Tax regulations, NGO Affairs Bureau requirements, immigration regulations, and other applicable legislation.
• Coordinate legal matters with the Country Director, Liaison Manager and headquarters.
• Support investigations, legal correspondence, and employment-related litigation when required.
• Advise management on legal risks and compliance requirements affecting HR and administration.
• Support Liaison Manager with the activities of government authorities, NGO Affairs Bureau,Immigration Department, local administration, and relevant stakeholders.
• Coordinate preparation of official submissions, correspondence, permits, and approvals.
• Maintain positive working relationships with government institutions and external partners.

Office & Guesthouse Administration

• Oversee lease management for all ACTED offices, guesthouses, and warehouses, ensuring timely renewals and compliance with contractual obligations.
• Supervise guesthouse administration, occupancy planning, accommodation arrangements, and related financial coordination.
• Coordinate administrative support services including office maintenance, utilities, cleaning, security, and facility management.
• Ensure administrative assets and premises are properly maintained.

Human Resources Management
Workforce Planning & Recruitment

• Lead end-to-end recruitment and selection processes ensuring transparency, fairness, diversity, and compliance with ACTED recruitment procedures.
• Support workforce planning, staffing structures, and organizational development initiatives.
• Coordinate recruitment documentation, interview processes, reference checks, contract preparation, and onboarding.
• Ensure all employees receive comprehensive job descriptions, employment contracts, and orientation.

Employee Lifecycle Management

• Manage employee records throughout the employment cycle including appointments, probation, confirmation, transfers, promotions, contract amendments, and separations.
• Maintain complete personnel files and HRIS databases with accurate and up-to-date information.
• Ensure timely preparation of employment certificates, experience letters, and other HR documentation.

Compensation & Benefits

• Review and update national salary scales through regular market benchmarking.
• Coordinate monthly payroll preparation with Finance ensuring accuracy and compliance.
• Oversee statutory deductions including income tax, provident fund, gratuity, insurance, and other employee benefits.
• Ensure compliance with compensation policies and donor regulations.

Performance Management

• Coordinate annual performance management cycles including probation reviews, mid-year reviews, annual appraisals, and Performance Improvement Plans (PIPs).
• Monitor completion of Performance Appraisal Forms (PAFs) and provide guidance to managers.
• Support career development, succession planning, and talent management initiatives.

Employee Relations

• Promote positive employee relations and maintain a respectful workplace.
• Manage disciplinary procedures, grievance handling, investigations, and conflict resolution in accordance with ACTED policies and Bangladesh Labour Law.
• Coordinate employee recognition initiatives and staff engagement activities.
• Ensure fair implementation of disciplinary measures following approval by senior management.

Leave & Attendance Management

• Administer annual leave, sick leave, maternity leave, paternity leave, special leave, and other statutory leave entitlements.
• Monitor attendance records and ensure compliance with organizational policies.
• Maintain and communicate annual public holiday calendars.

Learning & Development

• Identify organizational learning needs and coordinate staff capacity-building initiatives.
• Organize induction programmes, mandatory trainings, refresher sessions, and professional development opportunities.
• Maintain training records and evaluate learning outcomes.

International Staff Administration

• Coordinate with Liaison for  visa processing, work permits, immigration compliance, and renewals for international staff.
• Arrange airport transfers, accommodation, onboarding, and departure formalities.
• Coordinate guesthouse management and welfare support for international staff.
• Liaise with Logistics to ensure accommodation, transport, office facilities, and operational requirements are available.
• Maintain international staff attendance records and required HQ reporting.

Supervision & Team Management

• Provide leadership, supervision, coaching, and performance management for the HR and Administration team across country offices and field locations.
• Conduct regular monitoring visits to field offices to ensure compliance with HR and administrative standards.
• Strengthen staff capacity through mentoring, coaching, and structured development plans.
• Ensure standardized HR and administrative practices are implemented across all Acted locations.
• Support Area Managers and Base Managers in resolving complex HR and administrative matters.

Compliance, Risk Management & Safeguarding

• Ensure implementation of Acted HR policies, Code of Conduct, Safeguarding, PSEAH, Anti-Fraud, Data Protection policies.
• Support internal and external audits by ensuring complete HR documentation and compliance.
• Identify HR-related risks and recommend mitigation measures.
• Ensure confidentiality and appropriate handling of sensitive employee information.
• Report serious misconduct, safeguarding concerns, or legal issues to senior management in accordance with organizational procedures.

Coordination & Reporting

• Serve as the focal point between Country Management, Headquarters HR, Finance, Logistics, and Area Offices on HR and administrative matters.
• Submit monthly HR reports and staffing updates, payroll documentation, and organizational statistics following Country Director approval.
• Ensure timely escalation of significant HR risks, employee relations matters, and legal issues to senior management.
• Contribute to organizational planning, budgeting, audits, strategic workforce planning, and continuous improvement initiatives.
• Prepare accurate monthly HR reports for Country Management and Headquarters.
• Ensure timely submission of HR reporting tools,

The candidate must have the following educational degree 

• Master’s degree in human resource management, Business Administration, Public Administration, Management, or a related discipline.

• For master’s with at least 4-5 years of experience in the related field.
• For Bachelors with at least 6-7 years of experience in related field.
• Strong knowledge of Bangladesh Labour Law, NGO Affairs Bureau regulations, immigration procedures, and HR best practices.
• Experience managing multi-location teams and supporting humanitarian or development programmes is highly desirable.
• Excellent communication skills in English and Bangla.
• Advanced proficiency in Microsoft Office and HR information systems.
• Prior work experience with international humanitarian organizations, non-government, or government institutions/organizations in a multi-cultural setting is an advantage.
• Highly organized and detail-oriented with strong analytical, reasoning, and problem-solving skills.
• High level of honesty and integrity.
• Excellent written and verbal English and Bangla.
• Strong interpersonal skills and ability to work in teams and multi-cultural environments.
• Habituated to extensive field visits.
• Female candidates will be given priority.

For your understanding of Acted’s recruitment process, please review our Recruitment Procedure Memo before applying. The memo is available in both languages below:

English Version & Bangla Version

You can apply directly through the application link: Application Submission Form - Acted – Fill out form and follow the instructions by replying to the [email protected] email, attaching your CV by 18 July 2026. Ensure a working phone number/email address is included in the application. Shortlisted candidates will be notified by phone. Please be aware that the application material is not returnable.

Acted does not charge money or any kind of fee at any stage of the recruitment process.